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EHD / Whatever it is doing now / Deleted or formatted

Emptied the bin · formatted the wrong drive · a wizard that reformatted

Deleted, or formatted by mistake. On a hard drive nothing is gone until something new is written over it.

A hard drive does not erase a file when you delete it, or when you format it: it marks the space as free and leaves the data where it was until something new needs the room. That is the good news, and it is different from an SSD, where the drive erases in the background. The bad news is that the space stays free only until it is used, and modern computers use it quickly: a browser cache, a system update, a backup program that helpfully copies to the newly empty drive. A drive that was formatted and then left alone is a good job; one that was formatted and then used for a month is a partial one. Stop using it, and say when it happened. One drive is £300 + VAT after the free look, fixed in writing, 3–4 days at the bench, and on most jobs no data means no bill.

Free first lookOne fixed figure in writingNo data, no bill on most jobsReturn postage paid

Rather talk it through? An engineer answers the bench line
0800 6890668

Stop using the drive. Nothing has been erased yet, but every write to it, including installing recovery software onto it or letting a backup program run, uses the space your files still occupy. Unplug it and send the form.

What a deletion, a quick format and a full format each leave behind.

Deleting a file removes its entry from the file system's index and marks the clusters it occupied as free. The bytes on the platter are untouched, and on NTFS the index entry itself often survives for a while too, which is why recently deleted files come back with their names and folders. Emptying the bin is the same operation one step later. A file deleted with Shift held down is the same again.

A quick format writes a fresh, empty index at the front of the drive and touches almost nothing else. The old index is overwritten, but the files are where they were, and on NTFS and HFS+ enough of the old structures usually survive elsewhere on the drive to put names back on most of them. A full format on Windows since Vista writes zeros across the whole drive, and there is very little to recover from that; a Mac's Erase with the security options set does the same. If a format took hours rather than seconds, it was probably the full kind, and we say so honestly at the free look.

The thing that turns any of this from a good job into a poor one is use. Every file written after the deletion or the format lands somewhere, and somewhere is space your old files still occupy. The bench images the drive once, without writing to it, and rebuilds the old file system on the image, recovering by name where the old structures survive and by content where they do not.

What you see, and what it means.

Describe yours to us →
What you see The usual reason Where that leaves you
Deleted, bin emptied, drive unplugged sinceData marked free and untouchedUsually recovered with names and folders
Deleted, then the drive used for weeksSpace partly reusedWhat was not overwritten comes back
Quick format, drive left aloneNew index over old dataMost files, often with names
Full format, took hoursZeros written across the driveLittle or nothing; told honestly
Formatted for a games console or a new MacNew partition map and indexOld data under it until the new owner fills it
Recovery software installed onto the same driveSpace reused by the software itselfSend it before anything else is installed

From the box arriving to your files going back.

Work we have closed →
01

Logged the day it lands, and the first look costs nothing Free

A case number goes on it the day the parcel is opened, and an engineer settles what has actually failed before anything else happens. A drive that clicks or beeps is not powered again; one that spins is read on our own imaging equipment, never in a computer that will retry and time out and retry. Back to you come two things together: a straight note of what is liftable and what is not, plus one figure, fixed and written down. Accept it, or decline and owe us nothing.

Nothing to pay for lookingA single figure, put in writingNo hopeful power-ons
02

The enclosure and its board

Every external drive is two things: the drive, and the USB board that talks to it. The board is checked first, because a failed bridge, a snapped socket or a dead regulator is the whole fault on a good share of jobs, and because on WD's encrypted drives the board holds the key. Where the drive itself has stopped, it comes out of its case onto the bench.

Bridge, socket and power checked firstWD keys kept with their boards
03

The mechanics, in clean air

Stuck or failed heads are replaced with a matched set from a donor, seized spindles freed, and firmware faults corrected in the drive's service area from the terminal. The drive is not repaired to be used again; it is made to read once, in a single careful pass, and that pass is planned before it begins.

Head and spindle work on a clean benchFirmware and service-area repair
04

A full image, then the volume

Nothing is worked on live. The whole drive is imaged once, head by head and weak areas last, with reads timed to what the platters can stand, and the file system is put back together on the image. Encrypted volumes are unlocked there too, with the original board's key or the password you supply, and never on the original.

One careful image, head by headThe volume verified end to end
05

You see the file list before you pay

What was recovered is listed for you first, and only then does a bill exist. Approve the list and it is invoiced; turn it down and it is not — and where nothing has come back, most jobs carry no charge at all. Recovered data travels home on fresh media bought in for your job, with the postage at our end. Your case is not closed until you have opened the files on a machine of your own.

No charge until you accept the figureFresh media, supplied with the job3–4 days at the bench

From the bench

  • Do not install recovery software onto the drive you are recovering. It is the commonest way a good deleted-file job becomes a partial one.
  • Hard drives forgive; SSDs do not. On a hard drive, hours and days do not matter as they do on an SSD, but use does. A formatted drive left in a drawer is a good job a year later.
  • A format that took hours was a full format, and there is little under it. We tell you that at the free look, and you pay nothing to hear it.
  • Say what was on it. Photographs, video, documents and databases are found differently, and the free look plans around what you name.

One job, followed all the way through.

UK · EHD-2026-0471JOB LOGGED ✓

A Seagate Expansion 2TB formatted by a setup wizard for a new Mac, with the only copy of a business on it

A new Mac asked to prepare the drive for Time Machine, and the owner clicked through before reading. The drive was a quick format with a new APFS container over an old NTFS volume, and nothing had been backed up onto it yet. On the bench the drive was imaged, the old NTFS structures found beneath the new container, and the volume rebuilt on the image with every folder named.

100% of it recovered3 days here, and back by post
Illustrative example — replace with a genuine case

What helps, and what harms.

Do this much first

  • Unplug it and leave it
  • Say when the deletion or format happened, and what has been done since
  • Tell us what was on it and what matters most
  • Send it whole with its lead

What sets us back

  • Installing recovery software onto it
  • Letting a backup program write to it
  • Formatting it again to make it work
  • Copying new files onto it first

Questions answered before you commit.

I formatted my external drive by mistake. Are the files gone?

After a quick format, usually not. The old index is overwritten but the files are where they were, and the file system is rebuilt on an image. After a full format that took hours, most of it is, and we say so at the free look.

I deleted files last week and have used the drive since. Is it too late?

Not necessarily. What was not overwritten comes back. Stop using it now; every further file written makes it less.

Can I use recovery software?

On a healthy drive, if you install it somewhere else and never write to the drive you are recovering, it may find files. Installing it onto the same drive overwrites the files it is looking for. The bench images first and searches the image, which cannot make anything worse.

What does it cost?

£300 + VAT for one drive after the free look, fixed in writing.

How long does it take?

3–4 days at the bench after the free look.

Unplug it. Write nothing to it.

Nothing is gone until something new lands on it. The first look is free, and the figure is in writing before any chargeable work.

0800 6890668